Question 1

What is OrderCAD?

Accepted Answer

OrderCAD is a digital manufacturing platform connecting businesses worldwide with verified Turkish manufacturers. We provide on-demand CNC machining, injection molding, 3D printing, sheet metal fabrication, and EDM services with industry-leading quality and competitive pricing.

Question 2

What manufacturing processes do you offer?

Accepted Answer

We offer a comprehensive range of manufacturing processes including CNC milling (3, 4, and 5-axis), CNC turning, injection molding, 3D printing (FDM, SLA, SLS, DMLS), sheet metal fabrication, laser cutting, wire EDM, and die casting. Each process supports a wide range of materials and tolerances.

Question 3

What file formats do you accept?

Accepted Answer

We accept all major CAD file formats including STEP (.stp, .step), IGES (.igs, .iges), Solidworks (.sldprt, .sldasm), AutoCAD (.dwg, .dxf), STL, OBJ, 3MF, and Parasolid (.x_t). STEP format is preferred as it preserves the most design information for accurate quoting.

Question 4

Do I need an account to get a quote?

Accepted Answer

No, you can upload your CAD file and receive an instant estimate without creating an account. However, creating a free account allows you to save quotes, track orders, communicate with our engineering team, and access your full order history.

Question 5

Where are parts manufactured?

Accepted Answer

All parts are manufactured by our network of verified partner facilities located across Turkey's major industrial zones, including Istanbul, Ankara, Bursa, Izmir, and Kocaeli. Each partner is vetted for quality certifications, equipment capabilities, and production capacity.

Question 6

What industries do you serve?

Accepted Answer

We serve a wide range of industries including aerospace, automotive, medical devices, electronics, robotics, consumer products, energy, defense, and industrial equipment. Our partners hold ISO 9001:2015 as a minimum, and industry-specific certifications such as IATF 16949 for automotive work.

Question 7

Is OrderCAD a manufacturer or marketplace?

Accepted Answer

OrderCAD operates as a managed manufacturing platform. We combine marketplace convenience with managed service quality by carefully matching each project to the best-suited manufacturer, overseeing production, and conducting quality inspections before shipment.

Question 8

How do you ensure quality?

Accepted Answer

Quality is ensured through a multi-step process: partner vetting (ISO 9001:2015 minimum), DFM review by our engineers, in-process inspections, final CMM measurements, and detailed inspection reports. We also offer first article inspection (FAI) and full material traceability documentation.

Question 9

How is pricing calculated?

Accepted Answer

Pricing is calculated based on several factors: material type and volume, manufacturing process complexity, tolerances required, surface finishing, quantity, and lead time. Our instant quoting engine analyzes your CAD file geometry to provide accurate pricing. Volume discounts are applied automatically for larger quantities.

Question 10

What is the minimum order quantity?

Accepted Answer

There is no minimum order quantity for most processes. We support single prototype orders all the way to production runs of 100,000+ units. For injection molding, the minimum is typically determined by tooling economics, but we offer rapid tooling options for quantities as low as 50 units.

Question 11

Can I modify my order after placing it?

Accepted Answer

Yes, modifications are possible before production begins. Contact our team immediately if you need changes. Once manufacturing has started, modifications may incur additional costs and lead time adjustments. We recommend reviewing your DFM feedback carefully before approving production.

Question 12

How long does a quote take?

Accepted Answer

Instant quotes are available for standard CNC and 3D printing parts immediately after file upload. Complex projects requiring manual review, such as multi-component assemblies or injection molding with custom tooling, typically receive quotes within 24 hours from our engineering team.

Question 13

Can I get a quote without a CAD file?

Accepted Answer

For the most accurate pricing, a CAD file is recommended. However, you can contact our engineering team with sketches, drawings, or detailed descriptions and we will help you develop a manufacturable design and provide an estimated quote.

Question 14

Do you offer volume discounts?

Accepted Answer

Yes, significant volume discounts are applied automatically. As quantity increases, per-unit costs decrease due to amortized setup costs and optimized production runs. For large recurring orders, we also offer negotiated program pricing. Contact our sales team for custom volume pricing.

Question 15

What CNC machining capabilities do you have?

Accepted Answer

Our network includes 3-axis, 4-axis, and 5-axis CNC milling centers and multi-axis CNC lathes with live tooling. Maximum part sizes reach 1200mm x 800mm x 600mm for milling and diameter 400mm x 800mm for turning. We support simultaneous 5-axis machining for complex aerospace and medical components.

Question 16

What tolerances can you achieve?

Accepted Answer

Standard tolerances are +/-0.1mm (+/-0.004") for CNC machining. Tight tolerances down to +/-0.025mm (+/-0.001") are achievable for precision applications. Wire EDM can reach +/-0.005mm. Specific tolerance capabilities vary by process — our DFM review will confirm achievable tolerances for your design.

Question 17

Do you offer surface finishing?

Accepted Answer

Yes, we offer a comprehensive range of surface finishes including anodizing (Type II and III), powder coating, electroplating (chrome, nickel, zinc), bead blasting, tumble polishing, brushing, passivation, black oxide, painting, and silk screening. Surface roughness from Ra 0.4 micron to Ra 12.5 micron is available.

Question 18

Can you produce prototypes and production runs?

Accepted Answer

Absolutely. We support the full product lifecycle from rapid prototyping (1-10 pieces in 1-3 days) through bridge production (10-1000 units) to full-scale manufacturing (1000-100,000+ units). Different processes are optimized for each volume range to balance cost and lead time.

Question 19

What is your typical lead time?

Accepted Answer

Standard lead times are: 3D printing 1-3 days, CNC machining 5-10 days, sheet metal 5-7 days, injection molding 2-4 weeks (including tooling). Expedited and rush options are available for most processes — rapid prototyping can be delivered in as little as 24 hours.

Question 20

Do you provide DFM feedback?

Accepted Answer

Yes, every order receives a free Design for Manufacturability (DFM) review from our engineering team. We identify potential issues like thin walls, deep pockets, sharp internal corners, and undercuts, then suggest optimizations that can reduce cost and improve part quality.

Question 21

Can you work with custom materials?

Accepted Answer

Our library documents 260+ metals, plastics, composites and elastomers. Materials with current pricing can be quoted instantly online; for anything else in the library, or for custom and specialty materials such as Inconel, Hastelloy or Titanium Grade 5, request a quote and we will source and price it with you.

Question 22

What is your maximum part size?

Accepted Answer

Maximum part sizes vary by process: CNC milling up to 1200mm x 800mm x 600mm, CNC turning up to diameter 400mm x 800mm, sheet metal up to 3000mm x 1500mm, 3D printing up to 600mm x 600mm x 600mm. For larger parts, we can discuss multi-piece fabrication and assembly options.

Question 23

What materials are available?

Accepted Answer

We offer 80+ materials including aluminum alloys (6061, 7075, 2024), stainless steels (304, 316, 17-4PH), carbon steels, tool steels, titanium, brass, copper, Inconel, and engineering plastics (ABS, PC, Nylon, PEEK, Delrin, POM, PTFE). Visit our Materials page for the complete list with properties.

Question 24

Can you source specialty materials?

Accepted Answer

Yes, we can source specialty and exotic materials that are not in our standard library. This includes high-temperature alloys, medical-grade materials, food-safe plastics, and military-specification metals. Please contact us with your specific material requirements and we will confirm availability and pricing.

Question 25

Do you provide material certificates?

Accepted Answer

Yes, material certificates (mill certs / MTRs) are available for all metal orders upon request. These include chemical composition, mechanical properties, and heat lot traceability. For medical and aerospace applications, we provide full material traceability documentation as standard.

Question 26

What is the difference between 6061 and 7075 aluminum?

Accepted Answer

Aluminum 6061 is a general-purpose alloy with good machinability, weldability, and corrosion resistance — ideal for structural components and enclosures. Aluminum 7075 is a high-strength aerospace-grade alloy with 50% higher tensile strength but reduced weldability — best for high-stress structural and aerospace parts.

Question 27

Which plastics are suitable for injection molding?

Accepted Answer

Common injection molding plastics include ABS (general purpose, good impact resistance), Polycarbonate (optical clarity, high impact), Nylon/PA (wear resistance, strength), Polypropylene (chemical resistance, flexibility), POM/Delrin (low friction, dimensional stability), and PEEK (high temperature, chemical resistance). Material selection depends on your application requirements.

Question 28

Where do you ship?

Accepted Answer

We ship worldwide to over 150 countries. Major shipping routes include Europe (3-5 business days), North America (5-7 business days), Asia-Pacific (5-8 business days), and Middle East (2-4 business days). DDP (Delivered Duty Paid) and EXW shipping terms are both available.

Question 29

How long does shipping take?

Accepted Answer

Standard shipping times are: Europe 3-5 business days, North America 5-7 business days, Asia-Pacific 5-8 business days, Middle East 2-4 business days. Express shipping (1-3 days worldwide) is available through DHL, FedEx, and UPS. Shipping time is in addition to manufacturing lead time.

Question 30

Can I choose my shipping carrier?

Accepted Answer

Yes, you can select your preferred carrier during checkout. We work with DHL, FedEx, UPS, TNT, and Navlungo for optimized freight options. You can also use your own carrier account by providing your account number. For large shipments, sea freight and air cargo options are available.

Question 31

Do you handle customs documentation?

Accepted Answer

Yes, we prepare all necessary export documentation including commercial invoices, packing lists, certificates of origin, and HS code classifications. For DDP shipments, we handle customs clearance and duty payment. For regulated materials, we provide required compliance documentation.

Question 32

Can I track my shipment?

Accepted Answer

Yes, once your order ships, you receive a tracking number and link via email. Real-time tracking is available through your dashboard. We provide milestone updates at key points: shipped, in transit, customs clearance, out for delivery, and delivered.

Question 33

Is my payment secure?

Accepted Answer

Yes, all payments are processed through Iyzico, Turkey's leading payment platform with PCI DSS Level 1 certification. Your card details are encrypted and never stored on our servers. We also offer escrow protection — your payment is held securely until you confirm satisfactory delivery.

Question 34

What currencies do you accept?

Accepted Answer

We accept payments in USD, EUR, and TRY (Turkish Lira). Each price is shown in the currency it was quoted in. Wire transfer payments are also accepted for large orders in most major currencies.

Question 35

What is escrow payment?

Accepted Answer

Escrow payment is our buyer protection system. When you pay for an order, funds are held securely by our payment processor. The manufacturer receives payment only after you confirm that the delivered parts meet specifications. This protects your investment and incentivizes quality.

Question 36

When is payment collected?

Accepted Answer

For standard orders, payment is collected at the time of order confirmation. For large orders or custom tooling, we offer milestone-based payment: 50% upon order confirmation and 50% upon shipment. Net-30 payment terms are available for qualified business accounts.

Question 37

Can I get a refund?

Accepted Answer

If manufactured parts do not meet the agreed specifications and tolerances, we offer full rework or refund at no additional cost. Claims must be submitted within 14 days of delivery with supporting documentation (photos, measurements). Our quality guarantee covers dimensional accuracy, material compliance, and surface finish.

Question 38

What quality certifications do your partners have?

Accepted Answer

All manufacturing partners are required to hold ISO 9001:2015 certification as a minimum. Some partners hold additional certifications such as IATF 16949 (automotive) and ISO 14001 (environmental management). Each partner's certifications are listed on their profile and matched to project requirements.

Question 39

Do you provide inspection reports?

Accepted Answer

Yes, every order includes a basic dimensional inspection report at no extra charge. Full CMM (Coordinate Measuring Machine) reports, GD&T inspection reports, and detailed quality documentation packages are available upon request. Inspection covers all critical dimensions specified in your drawing.

Question 40

What happens if parts do not meet specs?

Accepted Answer

If parts do not meet the agreed specifications, we take full responsibility. Options include: free rework, free remanufacturing with expedited shipping, or a full refund. Our escrow payment system ensures your funds are protected until satisfactory delivery. Submit a claim through your dashboard within 14 days of delivery.

Question 41

Do you offer first article inspection (FAI)?

Accepted Answer

Yes, we offer comprehensive First Article Inspection (FAI) following AS9102 standards. FAI includes full dimensional verification of the first production piece, material certification review, and process validation. This is especially recommended for production runs, aerospace, and medical device components.

FREQUENTLY ASKED
QUESTIONS

What is OrderCAD?

What manufacturing processes do you offer?

What file formats do you accept?

Do I need an account to get a quote?

Where are parts manufactured?

What industries do you serve?

Is OrderCAD a manufacturer or marketplace?

How do you ensure quality?

STILL HAVE QUESTIONS?

TECHNICAL SPECIFICATIONS

Tolerance Standards

Material Properties

Surface Finishes

Production Speed

FREQUENTLY ASKEDQUESTIONS

What is OrderCAD?

What is OrderCAD?

What manufacturing processes do you offer?

What manufacturing processes do you offer?

What file formats do you accept?

What file formats do you accept?

Do I need an account to get a quote?

Do I need an account to get a quote?

Where are parts manufactured?

Where are parts manufactured?

What industries do you serve?

What industries do you serve?

Is OrderCAD a manufacturer or marketplace?

Is OrderCAD a manufacturer or marketplace?

How do you ensure quality?

How do you ensure quality?

STILL HAVE QUESTIONS?

TECHNICAL SPECIFICATIONS

Tolerance Standards

Material Properties

Surface Finishes

Production Speed

FREQUENTLY ASKED
QUESTIONS